Privacy
Policy.

ENO is an overnight B2B courier service operated by Megative Group ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ENO website and services.

This policy is issued by Megative Group and applies to all ENO operations. We process your personal data in compliance with the GDPR (EU) 2016/679 and the German Federal Data Protection Act (BDSG).

The data controller responsible for your personal data is:

Megative Group
Armstrongstrasse 11
04435 Schkeuditz, Germany
Email: office@megative.com
Phone: +49 1525 655 2063

3.1 Information you provide

We collect information you voluntarily provide when contacting us or onboarding as a partner, including:

• Identity Data: first name, last name, company, role
• Contact Data: email address, telephone number, postal address
• Account Data: credentials and partner-portal preferences
• Transaction Data: shipment volumes, billing details
• Communication Data: correspondence with our team, feedback

3.2 Information collected automatically

• Technical Data: IP address, browser type, device information
• Usage Data: pages visited, time spent, click patterns
• Cookie Data: see Section 10

• Contract Performance (Art. 6(1)(b)): processing necessary to deliver our services to you.
• Consent (Art. 6(1)(a)): where you have given explicit consent.
• Legitimate Interests (Art. 6(1)(f)): processing for our legitimate business interests.
• Legal Obligation (Art. 6(1)(c)): processing required by law.

• To provide, maintain, and improve the ENO service
• To process shipments and send proof of delivery
• To communicate about service updates and partner news
• To respond to enquiries and provide partner support
• To analyze usage patterns and improve the experience
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations

6.1 Service Providers

We may share data with vetted providers who perform services on our behalf — hosting, analytics, payment processing, and support tools. These providers are contractually obligated to protect your data.

6.2 Affiliated Companies

Data may be shared within the Megative Group family of companies for operational purposes.

6.3 Legal Requirements

We may disclose your data if required by law, court order, or governmental request.

Megative Group operates in multiple countries. Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

• Account Data: for the duration of your account and up to 3 years after closure
• Transaction Data: 10 years (German tax law)
• Communication Records: up to 3 years
• Marketing Data: until you withdraw consent

• Right of Access (Art. 15)
• Right to Rectification (Art. 16)
• Right to Erasure (Art. 17)
• Right to Restriction (Art. 18)
• Right to Data Portability (Art. 20)
• Right to Object (Art. 21)
• Right to Withdraw Consent (Art. 7)
• Right to Lodge a Complaint with a supervisory authority

To exercise any right, contact us at office@megative.com. We respond within 30 days.

We use essential, analytics, functional, and (occasionally) marketing cookies. Essential cookies cannot be disabled. You can manage the rest through your browser settings — disabling some may affect site functionality. See allaboutcookies.org.

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response and breach notification procedures

ENO is a B2B service and is not directed at individuals under 16. We do not knowingly collect personal data from children. If we discover such data, we will delete it.

We may update this Privacy Policy from time to time. Material changes will be posted here and the "Last updated" date refreshed.

You have the right to lodge a complaint with the supervisory authority responsible for our headquarters:

Sächsischer Datenschutzbeauftragter
Devrientstraße 5
01067 Dresden, Germany
www.saechsdsb.de

Email: office@megative.com
Phone: +49 1525 655 2063

Megative Group
Armstrongstrasse 11
04435 Schkeuditz, Germany